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My Bing point are not updating

Bing is not working today to update my Microsoft Rewards points. Some did but it stopped. I tried logging off then back on. Rebooting and 3 different computers a Surface Book, a Surface Pro 3 both running Windows 10 and a desktop running Windows 8.1. Other than today this was always working even on all 3 machines. It has to be a problem on the Microsoft end. This is a day where it shows the potential of double points.

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    Lyle B shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  AdminBing Listens Team (Feedback Channel, Bing) responded  · 

    Hi and thanks for reaching out! As you noticed, Microsoft Rewards experienced an outage on Dec 17 & 18. We have since fixed the issue and everything should now be up and running as usual. If you haven’t done so already, check your Rewards page for a special offer that will help make up for the outage. If you continue to have issues with Rewards, please contact member support here: https://go.microsoft.com/fwlink/p/?LinkID=823675

    22 comments

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      • Anonymous commented  ·   ·  Flag as inappropriate

        Bing counter is not working for the past two weeks. You have PROBLEMS.

        It would be nice to know if you are recording it correctly.

      • pizzaberger commented  ·   ·  Flag as inappropriate

        I'm not sure where to put this but, I am getting the it's not you it's us on my Xbox One. I am able to get points on my pc though. I think I am having the same problem as "that ant guy", but I can't seem to find where they posted in Bing Listens.

      • Anonymous commented  ·   ·  Flag as inappropriate

        It has not worked for me the 17th or the 18th. I have not tried today but I see "support" just sends you in robot circles.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I have tried contacting support but the stupid robot keeps redirecting me back to "get started" no matter what I type into the robot question box. I suggest getting rid of the robot and letting us talk to actual PEOPLE. I lost out on over 600 points this weekend because nothing I did gave me the points I was due and customer support doesn't seem to exist.

      • Carl commented  ·   ·  Flag as inappropriate

        Well i'm not alone on this one and not going crazy. I was able to use my points for a Bing reward. I even updated CCleaner and ran my virus program.

      • Samantha Russell commented  ·   ·  Flag as inappropriate

        I am not getting my rewards. I can't contact support. When I click on 'contact us' it just sends me to a help page. My problem is not on this page. I tried the virtual help but it will not help me either. It also sends me to the help page. It will not let me talk to a person. 

      • Anonymous commented  ·   ·  Flag as inappropriate

        Same here...at least I know others are in the same situation. I tried chatting with Microsoft support and they pointed be to a web address of advertiser.bing.blah blah blah which wouldn't open on safari.

      • Anonymous commented  ·   ·  Flag as inappropriate

        My Bing Rewards stopped registering points yesterday and I can't talk or chat with a human. You put me in a loop

      • Anonymous commented  ·   ·  Flag as inappropriate

        Bing point not added to rewards - stuck @ 1999. Never happened before. Not a new account. When I access support via the Virtual Agent, and ask to speak to a live person, I am referred to Bing Rewards for help, which is fine, BUT from there I am sent back over to the Virtual Agent. And on and on. Vicious cycle. Can someone help?

      • Anonymous commented  ·   ·  Flag as inappropriate

        same here and tried different browsers, restarting, signing out and back in...very frustrating that there is no way to notify anyone.

      • Mary Jo commented  ·   ·  Flag as inappropriate

        Same issue for me and sadly, there doesn't seem a way to truly contact anyone for support. The one Email link I found on their page just opens another web page at Bing - no actual option to send an email for support.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Don't have idea. Having problems with getting points yesterday and today. What's going on?

      • Dan commented  ·   ·  Flag as inappropriate

        I have tried on a work computer and my Ipad and Iphone and my PC laptop and nada

      • James commented  ·   ·  Flag as inappropriate

        My bing rewards counter stopped counting, with no good answers in the virtual assistant and it keeps redirecting to the virtual assistant when I try to get help with no actual options to contact anyone. You really need to fix your support system.

      • Stephen Truso commented  ·   ·  Flag as inappropriate

        My Bing mobile searches aren't counting for credit on my rewards account. Microsoft should have a help desk or chat service for issues like this.

      • LCC commented  ·   ·  Flag as inappropriate

        I have ran into the same issue, none of it seems to be working correctly from the quizzes to the watch this video ones.

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